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Customer Journey Mapping with Generative AI

Launch effective customer journeys faster with AI. This course shows how to use artificial intelligence to quickly build assets across your entire funnel—from ads and outreach copy to blogs, landing pages, videos, and more. Learn how to leverage low-cost AI tools to craft clear customer journeys that incorporate personalized messaging, consistent branding, and on-point sales pitches. Instructor Maury Rogow gives tips to build rapport, uncover pain points, and offer value-driven solutions to your customers and prospects. Cut costs and save time on production while keeping your CX cohesive and effective with AI-generated customer touchpoints.

This course is part of a Professional Certificate from Microsoft.

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